Shipping & Returns
We ship all over the world via UPS and all rates are calculated at checkout, so please enter your shipping address at checkout to determine shipping cost. We're a small team but we'll try our best to get you your basket in a flash. However, we’re not magicians. Please allow 1-4 business days to process and pack your order. All orders are shipped via two-day shipping but if you need it yesterday email us and we’ll figure something out. We’ve been there, too! In NYC? Maybe we’ll even bring it over ourselves.
For Pre-Orders, please note that every basket is handwoven in Rwanda, it takes time to produce our bags. Email us at firstname.lastname@example.org and we’d be happy to give you an accurate estimate on delivery.
We hope you love your Cesta bag. But if you don’t:
- We accept the return or exchange of any unworn, unaltered basket within 15 days of delivery.
- If you do decide to return your bag, we will deduct $15 from your refund for return shipping and restocking.
- For an exchange, please place a new order online. Send us an email to email@example.com and we’ll help you with the details.
- All international orders are final sale.